How long does it take to process my order?

Please note that orders within the UK may take 1- 7 business days depending on volume of orders. Processing time is 2-7 business days. Tracking numbers will be updated after your order has been shipped. If you have not received your order by the 7th Business Day, please reach out to  


Who do I contact regarding my order?

Please email us at


I sent an email but haven’t received a response. When can I expect a response from your Support Team?

Our Business Days are Monday-Friday.

Business Days do not include the weekend.

Please allow 2-3 Business days for a response.


How do I cancel my order?

You are able to cancel your order with no penalty, but you must cancel before it ships. Once the order has been shipped, we cannot cancel the order.


How do I change my order?

Please be sure to double check your order including size(s), shipping address and correct email. If you realise there is a mistake and would like to amend your order, please send an email immediately and it will be amended. Once your order has been processed and shipped, we cannot add or make any changes to your order.

I placed an order but never received a confirmation email.

Please allow your order to be processed. If you have not received a confirmation email, please be sure you provided the correct email address and check your spam folder. 

I ordered the wrong size. What can I do?

Once you realise you have ordered the wrong size, please send an email and we can possibly amend the size. We cannot change the size(s) after it has been processed and shipped. You will have to follow the returns procedure. 

I received my order but didn't realize I ordered the wrong sizes. 

Please check our size guide to order the correct size(s) when placing your order. Once shipped we cannot exchange the size(s). You will have to follow the returns procedure and place a new order.

I received my onesie but I do not like it anymore.

We are sorry you do not like your onesie. Due to the onesies being considered intimates and due to COVID-19 and the protection of our customers, we CANNOT accept returns once it has been opened and worn.


My order said it was processing but I just got an email that the item I wanted was out of stock.

Due to the high volume of orders, we may run out of popular items while processing your order. If this happens to you, our Afro Sleepworld Support Team will send you an email notifying you of this. Most of the time, we will offer to replace the onesie for something else.



How can I track my order?

After your order has been shipped, you will receive an email with a tracking number.


I placed an order but it is still showing it is in pre-shipment.

Please allow your tracking to update. Once we process your order, your order will be scanned in by Royal Mail and you will receive tracking & delivery details.


My package shows it was delivered but I did not receive it. What now?

Please reach out to ROYAL MAIL to track your package or check for a ‘we missed you’ slip. Unfortunately, we do not take responsibility for lost or stolen packages. If your package is lost, stolen, or missing, we can help open a case for you to investigate.


It says my package was delivered but I did not receive it. Can I get a refund?

Please reach out to ROYAL MAIL regarding your lost/stolen package. You can file a claim with ROYAL MAIL.


My package was returned, what do I do now?

Send a £10 reshipment fee to afrosleepworld’s paypal to have your package reshipped. We do not hold onto returned packages for more than 5 Business Days. 


My tracking is showing it is still in transit.

Please reach out to ROYAL MAIL for the status of your tracking. Once ROYAL MAIL scans your order, they are in possession of it.




What is the Return Policy?

For the safety of our staff and customers, we are not accepting returns or exchanges at this time due to COVID-19. 

Usually, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please email to get a return started. Items must be sent back to Afro Sleepworld warehouse and will be reviewed to ensure no damages before a customer receives a refund.  

If your return doesn’t meet the above criteria, we unfortunately cannot refund you. We are unfortunately unable to cover the cost of return shipping cost. Afro Sleepworld is not liable for any return packages that may be lost or stolen in-transit. Please be sure to keep your proof of postage and/or return tracking number when shipping back your returns.


I was refunded but do not see it in my account.

Please allow 5-10 Business Days for a refund. If you have not received your refund, please reach out to your bank.


There are several reasons why your order may have been cancelled:

  • The item(s) sold out.
  • There is a delay in replenishment for your item(s).
  • We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
  • If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your bank.

My onesie does not fit me. What are my options?

Due to the onesies being intimates, we cannot accept worn merchandise. Please double check our size guide and size up for your future order.


Can I return a finale sale item?

We unfortunately do not allow returns for clearance items as they are final sale. 


I’m missing an item(s) from my order. What do I need to do?

Send an email to  with your order number, item(s) missing and photographic evidence, we will either send out another one if it is still in stock or we will refund you.

I received the wrong order. What do I need to do?

Sometimes mistakes do happen, and we apologise for that. Please send us an email with your order number and a photographic evidence of what you received. We will issue you with a returns label to send the item(s) back and send out the correct item(s).


I received a faulty item (s). What do I need to do?

Should you receive an item that is defective or has a fault, we will happily look into offering a resolution. Please contact with your order number, a description of the fault and photographic evidence.

Please note issues of this nature needs to be reported immediately so can be resolved quickly.

Cost of returns

Please note: If you receive a faulty item, you will receive a refund after for the returns cost and you will not need to pay for shipping for the replacement package so long as proof of receipt and cost of return is showed. If you did not receive a faulty item and just want to return, you are responsible for the costs of returning any items back to us. Any returned items are your property and remain your responsibility until they reach us.

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